Privacy policy
At ClassicJade, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store and protect your personal data when you visit our website, place an order, contact us, or use any of our services.
By using our website or providing your personal data to us, you agree to the terms of this Privacy Policy.
Who We Are:
The terms “we”, “us” and “our” refer to ClassicJade.
Our online store is powered by Shopify, which helps us operate our website, process orders, manage payments, and provide a smooth shopping experience.
Personal Data We Collect:
We may collect personal data that you provide to us directly, including your name, email address, contact number, billing address, shipping address, order details, payment-related information, enquiry details, and any other information you choose to provide when contacting us.
We may also collect information automatically when you use our website, such as your IP address, browser type, device information, pages viewed, time spent on our website, and cookie-related information.
How We Use Your Personal Data:
We collect and use your personal data for purposes including processing and fulfilling your orders, arranging delivery, responding to enquiries, managing returns or store credit, arranging customisation or certification requests, providing customer support, sending order updates, improving our website and services, preventing fraud, and complying with legal or regulatory requirements.
Where you have agreed to receive updates from us, we may also use your contact details to send you news, product updates, restock information, promotions, or marketing messages.
Orders, Payments and Delivery:
When you place an order with us, we use your personal data to process your purchase, confirm payment, prepare your order, arrange shipping, and contact you if there are any issues with your order.
Payment information is processed through Shopify and/or third-party payment providers. We do not directly store your full credit card details.
For delivery purposes, we may share your name, contact details, shipping address, and order-related information with our logistics or courier partners.
Enquiries, Customisation and Private Bookings:
If you contact us through our website, email, social media, or enquiry form, we may collect and use your personal data to respond to your request.
This may include enquiries about products, sold-out pieces, restocks, similar designs, shipping, certification, customisation, or private bookings.
Marketing Communications:
If you have opted in to receive marketing updates from us, we may contact you by email, phone, messaging platforms, or other communication channels with updates about our products, services, promotions, launches, or restocks.
You may unsubscribe from our marketing communications at any time by following the unsubscribe instructions in our messages or by contacting us directly.
Even if you unsubscribe from marketing messages, we may still contact you for non-marketing purposes, such as order updates, delivery matters, return requests, or customer service enquiries.
Cookies and Website Analytics:
Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, understand how visitors use our website, and support website functionality.
Cookies may also be used by Shopify or other third-party tools connected to our website.
You may choose to disable cookies through your browser settings. However, some parts of our website may not function properly if cookies are disabled.
Disclosure of Personal Data:
We may disclose your personal data where necessary to provide our services to you. This may include disclosure to Shopify, payment providers, courier and logistics partners, IT service providers, website hosting providers, analytics providers, marketing tools, professional advisers, or regulatory authorities where required by law.
We do not sell your personal data.
Shopify and Third-Party Service Providers:
As our store is powered by Shopify, your personal data may be collected, processed, stored, or transferred by Shopify in order to support our website, checkout, payment processing, order management, and customer account functions.
Other third-party service providers may also process your personal data on our behalf where necessary to operate our business and fulfil your orders.
These third-party providers may have their own privacy policies, and we encourage you to review them where applicable.
Overseas Transfers of Personal Data:
Some of our service providers, including Shopify and other third-party platforms, may process or store personal data outside Singapore.
Where your personal data is transferred overseas, we will take reasonable steps to ensure that it is protected in accordance with applicable data protection requirements.
Retention of Personal Data:
We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including order fulfilment, customer service, legal, accounting, tax, business, or regulatory purposes.
When your personal data is no longer required, we will take reasonable steps to delete, anonymise, or securely dispose of it.
Protection of Personal Data:
We take reasonable steps to protect your personal data from unauthorised access, collection, use, disclosure, copying, modification, loss, or similar risks.
However, no method of transmission over the internet or electronic storage is completely secure. While we do our best to protect your personal data, we cannot guarantee absolute security.
Accessing or Correcting Your Personal Data:
You may contact us if you would like to access or correct the personal data that we hold about you.
We may need to verify your identity before processing your request. We will respond to your request within a reasonable time and in accordance with applicable law.
Withdrawing Consent:
You may withdraw your consent for us to collect, use, or disclose your personal data by contacting us.
Please note that if you withdraw your consent, we may not be able to continue providing certain services to you, such as processing orders, arranging delivery, responding to enquiries, or managing customer support requests.
Accuracy of Personal Data:
You should ensure that all personal data provided to us is accurate, complete, and up to date.
If your personal data changes, please contact us so that we can update our records where necessary.
Children’s Privacy:
Our website and services are not intended for children below 18 years old without the consent and supervision of a parent or legal guardian.
We do not knowingly collect personal data from children without appropriate consent.
Changes to This Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements, or operational practices.
Any updated version will be posted on this page. Your continued use of our website after any changes are posted means that you accept the updated Privacy Policy.
Contact Us:
If you have any questions about this Privacy Policy or how your personal data is handled, you may contact us at:
ClassicJade
Email: classicjade.sg@gmail.com
Business address: 180 Bencoolen Street, #01-39, Singapore 189646
WhatsApp: +(65) 88913162